Review Our FAQ’S Below
Orders & Shipping
If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, contact us here.
We currently ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.
Gift cards may be used for any purchase on the MyKaoShop.com site. Gift cards are not redeemable in stores or on other websites, and may not be used to purchase additional gift cards.
We accept all major credit and debit cards, Shop Pay, Amazon Pay, PayPal, and Google Pay.
All orders will be processed and shipped within 3-5 business days from the time the order is submitted.
If your order hasn’t already been shipped, it can be eligible for a one-time courtesy address change. Please contact us here immediately as there is a small window of opportunity for the change to be done prior to the shipping process.
Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, contact us here
We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.
If there is something wrong with your order, please contact our customer care team as soon as possible through our contact form here. We’ll make it right as quickly as possible.
Returns
If for any reason you are not satisfied with your products, you may return them for a refund provided that they are in unused condition, in original packaging, with all original labels attached. Please note all returns must be postmarked within 35 days of the purchase date and you will be responsible for all return shipping charges.
Please contact our customer care team to ensure your return is serviced in the most appropriate manner. You can reach us here.
CPGIO Attention: Kao
1150 N Swift Rd.
Unit A
Addison, IL, 60101
After receiving your return and inspecting the condition of the item, we will process the refund. Please allow 7 business days from the receipt of your item(s) to process your return and 5-7 business days for the funds to appear to the original form of payment. You will be notified once the refund is initiated.
Subscriptions
Never run out of your favorite products. The subscription service is a simple, worry-free way to save time and money. Based on the subscription frequency you select, your auto-order will arrive at your door, at a 5% savings. Our subscription service requires no commitment, is easy to join and update as needed, so you can change frequency, pause temporarily or cancel anytime. Please review the Subscription Terms & Conditions in detail here.
When you join, you’ll select which products you wish to receive automatically and how often you want to receive them (every 2 weeks, 1 month, 6 weeks, 2 months or 3 months). You’ll receive regular shipments based on those choices. Your subscription will continue for each subscription period unless modified or canceled. Each subscription period your credit card will be charged for the cost of your products, shipping, plus sales tax. You may modify or cancel your subscription at any time. There are no fees to join, and no minimum purchase required.
A credit or debit card is required to join the subscription program.
Shipping is free for all subscription orders of $35 or more. Standard shipping rates will apply to orders that do not meet the free shipping threshold.
Once your order is placed, we authorize your card. Your card will only be charged when your order ships based on your frequency selection (every 2 weeks, 1 month, 6 weeks, 2 months or 3 months) after the initial charge. An email notification will be shared three days prior to charging your card with each refill order. You may contact our Consumer Care Team anytime with questions regarding your payment here.
You can modify your subscription plan right from your Account page at any time. Simply click on the Account icon, then Manage Subscription to access your subscription features. Any changes you make will be reflected in your next scheduled shipment, unless changes are initiated while an order is in process (i.e., when your card has been charged but you have not yet received your shipment). Those changes will be reflected once your current order has been completed.
Yes, you can change your payment at any time in your Account/Subscriptions. If you do not make any changes, the payment method you selected for your first order will be used on all subsequent orders.
Your initial order will be processed and shipped within 3-5 business days. Subsequent subscription orders will be processed based on your frequency selection (every 2 weeks, 1 month, 6 weeks, 2 months or 3 months) from your initial order placement.
Your future orders may be viewed by accessing your Account (icon top right of website), then click Subscriptions, Upcoming Orders.
Yes. To do so, access your Account, click Subscription, Add Product.
Yes, you may temporarily pause a subscription. Simply login to your Account, select Subscriptions, choose the subscription you want to pause, under Overview click on Pause Subscription, click again to confirm. Also, you may adjust the frequency of your product refill delivery at any time.
You can cancel your product subscription anytime right from your Account. Access your Account, Subscriptions, click on Cancel Subscription. If you cancel before your card is charged for the next recurring payment, your subscription will terminate automatically, and MyKaoShop.com will not charge your payment provider for any subsequent subscription periods. If you cancel while an order is in process (i.e., when your card has been charged but you have not yet received your shipment), MyKaoShop.com will continue to process your order and ship it to you. After this final order has shipped, your subscription will terminate automatically.